ABOUT US
GAPbuster Worldwide is an international leader in improving customer experiences. We provide customer service improvement solutions to some of the biggest and most successful brands through our many innovative customer service evaluating services.

THE ROLE 
We are currently seeking an adaptable and enthusiastic team player for an immediate start to join our Asia Pacific Team on a casual basis up for 22.8 - 38 hours a week. The successful applicant will speak and write Thai fluently, as well as have a high level of oral and written English skills. The days for which the shifts may require attendance are Monday - Friday, from 9:00am to 5:10pm.

Responsibilities will include:

• Contacting registered mystery shoppers/auditors to allocate evaluations according to each client service standards and guidelines
• Quality checking through online reports 
• Following up and confirming with shoppers and auditors reported information is accurate and correct
• Escalating any market related and quality related issues to appropriate management
• Ensuring shopper/auditor email enquirie's are responded to and resolved effectively
• Continually providing feedback to shoppers/auditors as required 
• Introducing new registered shoppers/auditors to GAPbuster and ensuring they are provided information and training to fulfill their duty
• Other ad hoc duties as required
   

The successful candidate will have:

• Excellent communication skills both verbal and written in English and Thai
• Excellent phone manner 
• Efficient computer skills, in particular Microsoft Suite & Internet 
• Effective problem solving skills 
• Ability to meet strict deadlines, and meet set targets 
• A hard working and dedicated approach 
• Prior customer service experience
   

Please apply by sending your cover letter and resume to recruitment@gapbuster.com including the reference number CSO01TH.