SiteMinder is the chosen solution for over 28,000 hotels to help them grow by expanding and optimising their online guest acquisition. Our product features include distributing hotels' rates and availability to over 350 online travel channels (such as Expedia, booking.com and Agoda), helping them drive more guest bookings from their website, and offering business analytics to help them make decisions around rates and packages.

What are we looking for?

SiteMinder is in the market for a Bilingual English and Thai speaking Service Desk Analyst to provide Level 1 technical and product functionality support in an efficient and courteous manner to ensure our customers fully understand our product and their technical enquiry is satisfactorily resolved.  

Due to the time difference you will need to be available to work Monday to Friday 11.30am to 8pm.

In this role you will: 

• Provide software technical and functionality support for SiteMinder and Little Hotelier labelled products and services in fluent English and Thai.
• Provide exceptional technical support alongside high levels of customer service using email and phone
• Identify each customers support and configuration requirements, set the customer expectation and resolve the customers issues    

Your skills and experience:

• You are fluent in both English and Thai
• Have strong technical knowledge or experience in all types of applications and software
• Diagnosing and troubleshooting web browser and connectivity issues
• You love customer service, you live and breathe providing the best customer experience and are able to effectively handle all different types of customers

SiteMinder Values:

• Think Customer - see everything from the customers perspective
• Be in the Game - passionate high performers - no spectators
• Own it Finish it - be decisive, accountable
• OK is not OK - make what you do great, challenge the status quo
• Be Candid - have regular, open and sometimes difficult conversations

Bilingual Service Desk Analyst