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** THAI HELPDESK AND CUSTOMER SERVICE CONSULTANT *
Game Busaracumwong ( date 0.00.0000 )
Sydney West
** THAI HELPDESK AND CUSTOMER SERVICE CONSULTANT **
Leading global organisation
12 month contract with view to extend
Based in West Pennant Hills
Do you want to see your helpdesk career soar with this international organisation? Are you an English and Thai speaker with a passion for IT? Do you pride yourself on your customer service skills? Then this could be the role for you!
The company and the team
This company is an internationally renowned outsourcing organisation whose character has been formed over nearly 100 years of doing business in the field of information handling. A leader in delivering information technology services to different industry sectors in the Asia Pacific region, the company draws on the skills of its professional staff to meet the evolving challenges that face its customers.
This truly is a great team to work in. It is a very dynamic and diverse environment.
What will your new role involve?
For the successful candidate, the role entails providing telephone & email based support to multilingual customers (English and Thai).
You will answer approximately 35 to 50 calls and provide support to customers on a daily basis.
You will also be responsible for the following:
Resolving 70% of queries at first contact
Monitoring email queues and back up for 2nd level queues
Documentation of all problems, status updates, and resolution for tracking and trending analysis
Your skill set
Strong communication skills in English and Thai
Customer service experience
Experience with the use of Lotus Notes, MS Office and Windows
Drivers licence and own car is highly desirable
Please note that you will be required to work a rotating roster which includes some after hours support.
If this sounds like you contact Michelle Gaston via the link below.
http://www.seek.com.au/users/apply/index.ascx?Sequence=70&PageNumber=1&JobID=15059558
จากคุณ : Mun Thow